Training at Arburg gets treble thumbs up

Arburg training celebrated a threefold success in recent days: having obtained the LQW certificate after successfully completing “Learner-oriented Quality Certification in Continuing Education and Training” in January, the company passed the “DIN ISO 29990 – Quality Management Systems for Learning services for Non-formal Education and Training” inspection in February 2018. A further achievement was the “1A Excellent Training Company” seal of quality, which was awarded once again in autumn 2017 by the Chamber of Industry and Commerce (IHK) for the Northern Black Forest region. This makes Arburg the first company in Baden-Württemberg to receive three awards for its outstanding training services.

“The three awards are a great success for our training organisation, which is unrivalled by any other company in Baden-Württemberg,” said a delighted Renate Keinath, who is responsible for Human Resources Management in her role as Managing Partner. “They underscore the high value that training has always had for us.” “Moreover, they prove to the outside world that we are a company that provides an above-average standard of training, where people can learn very effectively for later life,” adds Georg Anzer, Director of Human Resources Management. The two speakers thanked the Head of Training, Michael Vieth and his team for the implementing the demanding groundwork required for certification.

Benefits of ISO 29990: guidelines, interdisciplinary training and personnel management

The certification process according to DIN ISO 29990:2010 is concerned with the structuring of quality-related overall processes, as well as their safeguarding and documentation. “After LQW, ISO certification was the next logical step for us on the way to fully-qualified training activities,” explains Michael Vieth. “It was important for us to receive a list of requirements from the certification body, TÜV Süd. That’s because this gives us new ideas for our work in Training.”

The success of ISO certification is confirmed by the final result: Arburg Training achieved 92 out of a possible 100 points. The auditors were particularly positive about three aspects: The first is the comprehensive training policy with defined training objectives, which all trainees and Baden-Württemberg Cooperative State University (DHBW) students receive at Arburg at the beginning of their training. The second is the interdisciplinary approach to training, which also offers trainees in the commercial professions insights into the shop floor. In other words: commercial staff at Arburg can thus also be found at the workbench. The third aspect was the area of human resources management, where a methodical approach ensures that the instructor’s skills are further developed and continuously adapted to new requirements.

Quality handbook ensures greater efficiency

The quality handbook required to meet the ISO standard is divided into two major chapters – Learning services and Management. Its contents are then checked by the auditor during his visit to the site. All the necessary processes are documented in detail in the handbook to make the structure of the training department transparent. Consequently, determination of the learning needs, the design and execution of the training courses, as well as the review of the activities relating to training are clearly and comprehensibly regulated.

The prescribed procedures are adapted and checked every year, both internally and also externally by TÜV Süd. “The quality handbook for training standardises our practices. This has a positive effect on the overall efficiency of our work,” says Michael Vieth confidently.

The LQW certificate confirms “learner-oriented quality testing in further training”

In the LQW certification process, the procedures were assessed from the perspective of the trainees – in line with the guidelines for “learner orientation”. The basis of the self-evaluation report for assessment by the auditor was the “Training Mission Statement” prepared by the instructor team. This certificate is the result of more than a year’s work. In a final audit meeting, strategic goals to be achieved before the second review in four years’ time were formulated for the LQW-driven process of continuous improvement. Like ISO certification, LQW testing is a continuous process of improvement to which the department is permanently committed.

Seal of quality: 1 A Excellent training company

Above and beyond the actual basic principles of training, the “1 A Excellent Training Company” seal of quality from the IHK Chamber of Industry and Commerce also assesses personnel development and career planning, the qualification of employees in training and training support by a training company. As a company, Arburg has also satisfied these criteria since 2014. In 2017, the company received this seal of approval for the second time. Training goes far beyond the legal requirements, evidence of our commitment to the promotion of young talent. A good example of this is the programme of international placements for trainees and DHBW students.

Info days: insights into triple training certification

This triple certification will act as a strong signal to all young people seeking reliable and interesting training with a future from one of the region’s biggest training providers. For anyone who would like to see the options for training and study for themselves and get practical insights, information days will take place at Arburg in Lossburg from 14 to 16 June 2018.

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Pride in triple training certification: Managing Partner Renate Keinath, Director Georg Anzer (left) and Head of Training Michael Vieth.

Photo: ARBURG